RETURNS & REFUNDS

We hope you love your Club Capri order. However, if something isn’t quite right, you can request a return within 14 days of receiving your order.

RETURNS

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• With all original tags still attached
• Free from marks, make-up, fake tan, perfume, deodorant or other signs of wear
• Returned with proof of purchase

To request a return, please email orders@clubcapri.co.uk within 14 days of receiving your order.

Once your return has been approved, please send your item(s) to:

Club Capri
152 Tuttles Lane West
Wymondham
NR18 0JJ

Customers are responsible for the cost of returning unwanted items to us. Original delivery charges and return postage are non-refundable, except where required by law or where an item is faulty, damaged or incorrect.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed. Club Capri cannot be held responsible for returns that are lost in transit.

Items sent back to us without first requesting a return may not be accepted.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is faulty, damaged, or you have received the wrong item, please contact us as soon as possible at orders@clubcapri.co.uk with your order number and photographs of the issue so we can resolve this for you.

Where an item is confirmed to be faulty, damaged or incorrect, Club Capri will cover the appropriate return costs.

NON-RETURNABLE ITEMS

For hygiene reasons, certain items may not be eligible for return where applicable and where legally permitted.

Gift cards cannot be returned or refunded.

Your statutory rights are not affected.

SALE ITEMS

Sale or promotional items are subject to the same statutory cancellation rights as full-price items where applicable.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size, colour or style, please return your original item for a refund and place a new order.

REFUNDS

Once we receive your return, it will be inspected to ensure it meets our returns requirements.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact orders@clubcapri.co.uk.

UK & EU CANCELLATION RIGHTS

For orders covered by UK or EU consumer cancellation laws, you have the right to notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us of your cancellation, you must return the goods within the timeframe required by applicable consumer law.

Unless the goods are faulty, damaged or incorrect, you are responsible for the direct cost of returning the goods to Club Capri.

Items should be handled only as necessary to establish their nature, characteristics and fit. We reserve the right to make a deduction from a refund where legally permitted if an item has been handled beyond what would reasonably be expected when examining it.

This returns policy does not affect your statutory rights.

For any questions regarding a return, please contact:

orders@clubcapri.co.uk